Shipping & Return Policies
Available Shipping Options from Giant Sportz Outlet
- Next day
- 2 Day Air
- 3 Day Air
- Ground shipping
Our goal is to ship all in stock items within 1~5 business days.
You may experience a longer processing time for orders placed over the weekend and during the holiday season.
If there are any back order or pre order items, your order may ship in separate packages.
In the event an order was partial shipped, the remaining portion will be shipped via UPS Ground or standard USPS mail.
Low Value Packages may be shipped via USPS depending on package content & Delivery address (PO Box, Military Address, ect.).
Buyer is responsible for all applicable taxes & shipping charges.
UPS does not guarantee delivery time for Ground Shipping.
Weekends and Holidays are NOT business days. UPS do not deliver on weekends & holidays.
All repairs and upgrades completed by giantsportzoutlet.com carry a limited 14 day warranty to ensure the correct operation of the product sent for service. The warranty does not guarantee the operation of guns with a spring rating higher than M120 or equivalent, or any gun shooting over 400 FPS with a 0.20 gram BB. The warranty does not cover Lithium Polymer (Li-Poly) battery usage, or the usage of any other power source with an output greater than 9.6 volts, on an electric gun that is not rated for such use by its original manufacturer. The warranty does not cover any airsoft product, gun or otherwise, that uses higher pressured gas than liquid propane (Green Gas, 115 PSI). The usage of any BB less than 0.20 grams or of a lesser quality than Matrix brand, in any airsoft product, will void the giantsportzoutlet.com warranty. The warranty does not cover products that are not sold by giantsportzoutlet.com.
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and if the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 30 Days, Giantsportzoutlet.com may issue a partial refund depending on elapsed time and condition of merchandise.
To request a return, complete the simple form here
We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error defective product.
If the return is not a result of our error and you initiate a return of an unopened item within 30 days of delivery,* we refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.
If you return an item that has been opened or shows signs of wear, we will issue a partial refund minus both original shipping charge and return shipping fees. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days.
You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.
Returning an Item
Contact Customer Care
Call Us: 562-867-9600
Or complete the simple form here
Return product to the appropriate address listed.
Giantsportzoutlet.com is not responsible on any lost items or items returned to parks.