Help/FAQ | Giant Sportz Outlet

Recruit

Current Points: 0
Next Promotion: 100 points
What is this?  View Rank

Contact Us with Any Questions


Via Phone

562.867.9600

(ask for the online retail division)


Online

Chat Now

Need to Make a Return?

Giant Sportz Outlet allows returns of unopened or unused items up to 30 days after purchase. Please note that opened items may require a restocking fee.

To request a return, complete the simple form here


Did You Receive a Damaged or Defective Product?

Giant Sportz Outlet is ready to help!


  • If your package arrived damaged, please inspect all its contents and contact us immediately. We can assist you in completing a damage claim with the shipper.
  • All warranty claims require an Return Merchandise Authorization Number (RMA#) from our Customer Support team. To request a RMA #, complete the simple form here
  • Any items returned without an RMA# issued by our representatives will be refused or discarded. The customer will be responsible for any return shipping costs.
  • Customers are responsible for shipping charges and returning goods to GiantSportzOutlet.com for any warranty claims or services.
  • Once you are issued an RMA#, you will be given further instructions on shipping items to GiantSportzOutlet.com. If all warranty guidelines and shipping instructions are met, you will be reimbursed for certain shipping costs.
  • All return packages will be inspected by authorized, industry leading technicians who will made all final decisions regarding your case. Any false claims will be handled as fraud.
  • Under extreme circumstances, it is at the discretion of the RMA Department and its staff to grant returns. Items must be in brand new, re-sellable condition. A 30% restocking fee will apply. The customer is responsible for all shipping costs in return situations.